What is process mining?

Business process mining is an approach to process improvement that’s driven by advanced data analytics. Process mining software uses process event log data to discover and map process operations and their possible variations. These analytics help decision-makers uncover the root causes of any efficiencies in their business processes to reveal opportunities for improvement.

ABBYY Timeline features advanced process mining and task mining technology using the latest artificial intelligence (AI). It enables businesses to automatically build an interactive digital twin of their processes, analyze them in real time to identify bottlenecks, and predict future outcomes to facilitate decision-making of technology investments.

136 Nelsonhall 2021 EN 262X340

NelsonHall Names ABBYY a Leader in 2021 Process Discovery & Mining NEAT Assessment


For the second year in a row, NelsonHall has named ABBYY a Leader in the NEAT assessment due to its process and task mining capabilities and the technology’s ability to help organizations understand their business processes and plan change initiatives.

Check out the report

Why use process mining & task mining?

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End-to-end process visualization

Visualize the flow of your work through the process stages and see the delays, bottlenecks, and outliers. Gain insight into your “as-is” customer processes to understand challenges.

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Compliance risk management

Simplify compliance by using audit trails to build a model of your process and reason against it. Receive alerts when rules set in place are broken and follow up immediately to ensure that it won’t happen again.

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Greater ROI from automation

Drive down the cost of process evaluation and make it easy to identify high-value improvement opportunities. Discover the most valuable opportunities to implement RPA or automatically monitor the performance of your existing RPA processes.

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Accurate, unbiased data

Before, process mining relied on subject matter experts. Now, process mining software gives decision-makers facts and figures from real-time event log data to back up their decisions by serving as an irrefutable source of truth.

How Timeline process mining works

In four steps, discover and visualize process execution details automatically by leveraging artificial intelligence to examine desktop user interaction (known as task mining) or by analyzing your existing data (known as process mining) to quickly identify opportunities for improvement, monitor ongoing performance in real-time, and predict future outcomes.

How Timeline process mining works
How Timeline process mining works
How Timeline process mining works
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Process discovering & mapping

Leverage ABBYY task mining capabilities and process mining technology to analyze desktop user interaction data and seamlessly link it with process details mined from system event data. The software then visually models these timestamps in such a way that you can instantly identify variations from the ideal process flow to find the root cause of a problem that may be impacting efficiency or customer experience.

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Process analysis & optimization

Develop an understanding of process performance based on the actual data. Consider every step completed by every person and every machine involved in a process. ABBYY Timeline makes sense of all that data, with the ability to automatically organize and visually display your entire processes end to end. With this insight, it becomes easy to identify areas for process improvement—sometimes in places you weren’t even looking.

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Process monitoring and alerting

Identify inefficient variations and set rules for the process. Alert the right staff or automate remediation to ensure processes are functioning properly and eliminate bad processes before they happen with ongoing monitoring of protocols.

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Process analysis & simulation

Simulate potential changes in processes and evaluate the impact of these changes on the entire business process. Use process simulation to help you assess the effectiveness of process optimization decisions.

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Meet the New ABBYY Timeline


New capabilities help you achieve greater, deeper process understanding and open new opportunities for automation.

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Features & Benefits

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Over 25 pre-built, industry best-practice tools

Quickly build complex queries and sophisticated analysis from existing data in an easy-to-use, intuitive, user-friendly interface. With over 25 pre-built modules, process analysis has never been easier. Includes detailed case analysis, process query, workflow/journey mapping, path analysis, and more.

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Task mining, desktop recording, and desktop analysis

Analyze desktop user interaction and seamlessly link it with process details to enable you to better connect the dots between your people, processes, and content.

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Quick to start, easy to scale

With low coding and an easy-to-use platform with enterprise-level technology, you can become a process genius in no time at all. Start with one process, load your data, and immediately discover, analyze, optimize, and monitor within minutes.

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Process simulation

Simulate potential changes in processes and evaluate the impact of these changes on the entire business process. With this feature in ABBYY Timeline, you can assess the effectiveness of process optimization decisions.

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Connect data from many sources

Timeline provides a single location to visualize and analyze all your business processes end to end, no matter how many back-end systems are being used. Connectors and ETL in the cloud help connect Timeline tools and data to practically any system you use to run your business.

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Cloud availability

Access the platform 24/7/365. Timeline’s fully managed cloud platform approach reduces operational overhead by handling performance, scalability, availability, security, and compliance needs automatically. Updates and new features are added regularly. Encryption, two-factor authentication, and many more security features keep you and your data safe.

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Instant response time

While other solutions limit you to a specific question to get a specific answer, Timeline’s unique approach associates every piece of your process data with every other piece, no matter what system of record. With instant response time for results, you can understand your process end to end.

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Tailored for the business user

Access to Timeline is not limited to analysts and advanced IT users. Business users can easily build in-depth queries, automatically discover process execution, drill into the granular details, predict outcomes, and monitor operations to ensure processes execute according to plan.

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Continuous improvement

Process improvement never stops. Timeline automatically monitors process performance, assisting in triggering remediation processes or RPA technologies.

Timeline process mining use cases

ABBYY Timeline helps organizations in a variety of industries to better connect their people, processes, and content.

03A Timeline Cases RPA

Robotic process automation (RPA)

Use process mining to better identify, design, implement, and monitor RPA initiatives to realize the greatest return on those investments. Reinforce best practices to ensure continuous improvement from your RPA system.

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03B Timeline Cases Finance

Banking and financial services

As big data grows, financial service providers need smarter analytics to stay competitive. Drive digital transformation and support risk and regulatory compliance priorities, leveraging process data to improve efficiencies.

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03C Timeline Cases Healthcare


Improve the patient experience while maintaining quality standards and driving new efficiencies. Intelligent process analytics help you understand what’s working, what’s not, and why.

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03B Insurance Cases Document


Optimize multiple connected steps in the claims cycle, secure customer loyalty, and ensure positive business outcomes. With insurance process analytics, deliver business value for internal staff, partners, and third-party support organizations.

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03F Timeline Cases Supply Chain Management

Procurement and supply chain management

Optimize supply chain efficiency and improve the purchasing and sourcing process. Discover, analyze, and monitor how your procurement process really works to uncover delays that cost time and money and discover the most efficient process paths.

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Data Driven Automation Decisions with Process and Task Mining

Webinar on demand

Join ABBYY customer RSM to learn how task mining shines visibility on previously dark events on users’ desktops, and how monitoring and alerts will ensure your SLAs and goals are met.

Watch now

Timeline demo videos

Task Mining

How to identify all the variations of how tasks are performed and identify the best cases for automation

Detailed Instance Tutorial

How to analyze detailed process instances with ABBYY Timeline

Path Analysis

How to analyze paths, detect behaviors and improve process efficiency

Process Schema

How to utilize process schema editor to analyze workflows

Side-by-Side Analysis

How to gain advanced visibility on different processes

Time Interval Measurement

How to use the time interval measurement tool to analyze time between two activities

Timeline process mining frequently asked questions

Process mining enables you with the insights you need to radically improve processes and save money. It provides data that you can trust about your actual process performance, so you can discover and correct inefficiencies and measure performance. It helps many businesses identify the most valuable process areas to implement RPA and other automation.

Process mining is used by organizations in a wide range of industries, including healthcare, transportation and logistics, insurance, financial services, government, retail, manufacturing, construction, communications, and media. In finance and supply chain management, it’s used to identify manual steps to automate and reduce maverick spend. In logistics, it’s used to reduce warehousing costs by optimizing inventory management and identify the root cause of delays. In manufacturing, it’s used to reduce cycle times to optimize supply chains and improve client experiences, as well as reduce rework.

Process mining software extracts and reads the time stamps used to record specific events along your processes. The software then visually models these time stamps as an interactive digital twin of your business processes, so you can analyze them in real-time to identify bottlenecks and predict future outcomes. Process mining can extract data from practically any system used in the operation of a business, including legacy systems, packaged applications, and databases/EDW/marts.

ABBYY Timeline is the only process mining platform that combines deep-rooted analysis and predictive classification and search capabilities with extremely granular monitoring and alerting. For businesses, that means gaining full transparency of your processes, answering deeper questions about them, and having the data to support technology investments for process improvement.

Yes! ABBYY Task Mining capabilities analyze desktop user interaction data and seamlessly links it with process details mined from system event data, enabling organizations to enhance operational efficiency, improve customer experience, and accelerate impactful digital transformation initiatives.

Task mining can be used alongside process mining as part of a Process Intelligence platform. Task mining analyzes desktop user interaction to give you insight into employee performance, while process mining visualizes data from system event logs to give you an end-to-end view of your process performance. Together, process mining and task mining enable organizations to see where repetitive and inefficient tasks are slowing down processes so they can allocate resources in the right places to resolve them.

Yes, the ABBYY Timeline platform is available 24/7/365 in the cloud. This means that performance, scalability, availability, security, and compliance needs are handled automatically. Updates and new features are added regularly. Encryption, two-factor authentication, and many more security features keep you and your data safe.

Talk to ABBYY about our process mining platform ABBYY Timeline, or request a trial here.

Featured content

RPA Today and ABBYY White Paper

Reducing Blind Spots: Scale Your Organization’s RPA Program Faster With Process Intelligence

White paper

In this new white paper from RPA Today and ABBYY, we cover how you can get the full picture of your automation journey. Plus, hear a real-life use case for evaluating Process Intelligence technology.

Download white paper
165 Can You Dig It 360X232

Can You Dig It? Find Meaning Through Process Mining


Hear from analyst firm NelsonHall to dig into the state of process mining – where it’s been and where it’s going – and get tips for wherever you are in your automation journey.

Watch webinar
Process Mining

Performance Benchmarking with Process Mining


Performance benchmarking is tricky. Process Intelligence makes it easier. Check out this webinar from American Society for Quality (ASQ) and ABBYY to learn more.

Watch webinar
180 Timeline Product Brochure EN 360X232

ABBYY Timeline


Discover the truth about your process performance and take the guesswork out of automation with process and task mining.

Download brochure
ABBYY & SAP - Connector

ABBYY® Timeline SAP Connector™


How to gain full transparency of each activity, identify opportunities for process improvement, monitor in real time, and predict future outcomes to facilitate decision-making with ABBYY® Timeline SAP Connector.

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abbyy timeline for flexicapture

ABBYY Timeline for FlexiCapture


Optimize your FlexiCapture workflows with ABBYY’s advanced Process Intelligence solution, integrated with ABBYY FlexiCapture.

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ABBYY Timeline data sheet

Introducing ABBYY Timeline Process Intelligence

Data sheet

Learn more about the ABBYY Timeline Process Intelligence platform.

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Process Mining and RPA White Paper

Accelerating RPA with a Comprehensive Process Intelligence Platform

White paper

Process Intelligence technology is critical to every step in RPA: design, implementation, deployment, and operations. Learn about the use cases and benefits.

Download white paper
What is Task Mining?

Task Mining Extends ABBYY Process Intelligence with Desktop Analytics

Blog article

To deliver a 360-degree view of your business operations that enables true business transformation connecting people, processes, and data, you need to mine user interactions and their impact on overall process execution.

Read article
the global state of operational excellence - report

The Global State of Operational Excellence


With nearly 1000 respondents, 37 insightful questions and detailed analysis & insights from 40 industry thought leaders, this report is one of the most comprehensive studies of critical challenges and future trends within Operational Excellence.

Download report

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